SunPower Bankruptcy Chapter 11 Impact on Customers

SunPower filed for bankruptcy in 2023, which raised concerns among customers regarding warranty coverage and system maintenance. Customers with SunPower systems faced uncertainty about the future of their warranties, as well as potential service disruptions. However, SunPower's solar panels themselves remain highly regarded for quality, and the company has made efforts to ensure that third-party service providers continue offering support. Customers were encouraged to contact their local installer or a third-party service like Forme Solar to maintain their systems and honor warranties. The bankruptcy highlighted the importance of securing ongoing service and warranty protection for solar energy customers.

SunPower Went Out of Business (Bankruptcy Restructured)

Many solar companies have faced significant challenges in delivering on their warranty promises and maintaining the quality of the systems they installed. In recent years, the solar industry has experienced fluctuations, known as the "solar coaster," as companies were unable to meet long-term service expectations. SunPower, a pioneer in the solar energy space, wasn’t immune to the challenges the industry faced. However, instead of going completely out of business, SunPower made a strategic decision to restructure.

SunPower Overview:

SunPower was one of the most recognized names in solar energy, known for its high-efficiency solar panels and comprehensive services. The company’s commitment to sustainability and cutting-edge solar solutions helped it become a top choice for residential and commercial customers.

In 2020, the company announced a significant business shift, splitting into two separate entities:

• SunPower: Now focuses exclusively on residential solar energy and energy services, with a strong emphasis on rooftop installations, customer service, and energy storage.
• Maxeon Solar Technologies: Took over the manufacturing of SunPower’s solar panels and is responsible for the production and global distribution of the well-known SunPower solar panels.

This restructuring was intended to allow both companies to focus more sharply on their core strengths. While SunPower is still operational, the shift to a dual-entity structure has caused confusion among customers and potential clients.

What is Chapter 11?

Chapter 11 is a court-supervised process in the U.S. where companies can obtain breathing room to complete a sale process while certain operations continue.

SunPower Company Profile:

SunPower Address:

• Headquarters: 51 Rio Robles, San Jose, CA 95134

History:

• Founded: 1985
• Restructured: 2020

Total Megawatts Installed:

• As of 2019: Over 18,000 MW globally

Employees:

• As of 2020: Approximately 2,100

CEO:

• SunPower: Peter Faricy
• Maxeon Solar Technologies: Jeff Waters

Highest Ranking:

• Consistently ranked as one of the top solar companies in the U.S., with accolades from Solar Power World and other industry leaders.

Motto:

• "Solar. Redefined."

Latest Notification From SunPower to Customers on 08/01/2024

• Cash and Loan customers can now contact any solar serving company for repair work
• For SunPower Power Purchase Agreement customers, effective 08/01/2024 all billing, contract, and home selling support will be provided by Launch Serving. Phone number is listed on your billing statement
• SunPower is filing Chapter 11with Complete Solaria serving as its Stalking Horse Buyer
• Complete Solaria, Inc. will acquire certain parts of SunPower's Blue Raven Solar and New Homes Businesses and the non-installing Dealer network.
• SunPower is unable to service their existing customers' systems

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Top Questions SunPower Customers Have Asked:

1. What happens to my SunPower system warranty?

SunPower’s solar panel warranties are still valid, as Maxeon Solar Technologies now handles the manufacturing of the panels. If you encounter issues with your solar panels, you can contact Maxeon for repairs or replacements under the original warranty terms. SunPower itself continues to provide warranties for installation and services as part of their energy solutions division.

The restructuring didn’t cancel the warranties; instead, they are split between two companies. Your installation and energy services warranties remain with SunPower, while your product warranties (for panels) are under Maxeon Solar Technologies.

2. I have a SunPower lease or Solar PPA. What should I do?

If you’re under a solar lease or Power Purchase Agreement (PPA) with SunPower, your contract remains intact. SunPower continues to manage these agreements and is responsible for ensuring ongoing system performance. Should you experience issues with your system, SunPower will address them as per the terms of your contract.

3. How do I maintain my SunPower system?

Maintaining a SunPower system is essential to ensuring optimal performance. Although SunPower no longer manufactures the panels, they still service their installed systems. For issues such as adding more solar panels, configuring energy storage solutions, or setting up monitoring, you can reach out to SunPower directly. Additionally, third-party installers like Forme Solar can offer maintenance and expansion services for your existing SunPower system.

4. Can I still buy SunPower solar panels?

Yes, you can still purchase SunPower solar panels, now manufactured by Maxeon Solar Technologies. Maxeon supplies panels worldwide, including to SunPower and other authorized distributors. The quality of the panels remains the same, with Maxeon continuing to produce the high-efficiency solar modules that SunPower is known for.

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Are You a SunPower Customer in Need of Service?

Although SunPower has shifted its focus and separated its manufacturing, you’re still covered. If your system requires servicing or maintenance, your warranties for both installation and product remain valid. If SunPower no longer supports your area, third-party solar companies like Forme Solar can step in to provide professional maintenance, troubleshooting, and system expansion.

While SunPower itself is still operational, some confusion may arise due to the company’s restructuring. If you need assistance with your system and are unsure who to contact, Forme Solar can help you navigate the process and ensure your system is functioning properly.

Resources and References:

• Maxeon Solar Technologies
• SunPower Solar Panels
• Solar Power World Rankings

If you’re a former SunPower customer and require assistance with your solar energy system, contact Forme Solar at 714-694-2262. Our team has experience servicing a wide range of solar energy systems, and we’ll ensure your system is up and running efficiently.